Frequently Asked Questions - Craftworx Cycling

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Talk to The Wheel Experts

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0411 310 132

FREQUENTLY ASKED QUESTIONS

Are you Australian?

Absolutely! We live, ride and work in Brisbane! We are proud of that! Read our story here

Are you open to the public?

We sure are! Craftworx is located at Level B, 282 Wickham St, Fortitude Valley in heart of Brisbane. We are open from 8am-4pm Monday to Friday and 9am-1pm Saturdays. Pop in and say hi!!

Can I Call You?
YES!! Please do! We love talking about wheels and we want to find out more about you and what you need. Cyclists are not a one size fits all, so neither are our wheels. Give us a call and tell us all about what you do with your bike, what you want it to do and we can advise on wheels to bring your bike to a whole other level.

What is the best process to order some Craftworx Wheels?

Well we try and provide as much information and have as many pictures of our wheels on the website to help you make an informed decision, but we are here to help if needed.

Nothing frustrates us more than trying to buy something online and you just want to find out a small detail and there is no contact phone number. You can call us on 0411 310 132, and we would love to talk about wheels, and make sure you get the right wheels. If it is out of hours, go to our Contact Us page, and we will give you a call the next business day! Or if you are in Brisbane, you can pop into our Wheel Studio in Fortitude Valley

Once we have your order, we then get to work building your wheels. This usually takes 3-4 days. Once built, you can pick them up or we will send them to you.

How long does a custom wheel build take?

Our workshop runs system that jobs are done in the order we receive them. So as with all of our wheel builds, it takes around 3-4 days once we have all of the parts.

How long does a repair take?

Generally we complete repairs in 3-4 days, although sometimes it can be longer due to either the complexity of the job, any unexpected problems or during the busy periods.

But I need a repair or build done quickly!

While most clients are not in a huge hurry, sometimes you just want your wheels, or you have a broken spoke and you are riding on the weekend! Well we can try and help if we can, so give us a call and we can see what we can do! We are lucky we have understanding wives so we just tend to work more when needed!

Do you repair Carbon Wheels?

We do not repair any damaged surfaces on a Carbon Rim, this is not a good thing to do and will compromise the overall integrity of the rim. Craftworx recommends replacing the rim, and we have many options for this. Call us and we can see what we can do!

What wheel brands do you commonly service?

American Classic, Black Inc, Bontrager, Curve, DT Swiss, Easton, Enve, Reynolds, Fast Forward, Fulcrum, Giant, Irwin, Mavic, Mercury, Pro-Lite, Roval, Shimano, Stans, TWE, Token, Velocity, Vision, Wheelworks, Zipp and all the other ones you have heard of, and all the ones you haven't!

What wheel types do you commonly service?

Carbon Road Wheels, Alloy Road Wheels, Carbon Mountain Bike Wheels, Alloy Mountain Bike Wheels, BMX Race Wheels, Fixie & Track Wheels, Electric & Power Assisted and wheels ordered on the internet.

 

Didn't answer your question?

Get in touch with us and we'd be happy to help.

Phone - 0411 310 132

Email - Use our contact form

Location - View Map