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I was on a mission to upgrade my 2014 Giant Trance!
I did one thing at a time, so I can feel there is a positive difference for every part I have changed.
When it finally comes to the wheelset. What I want is a 30mm internal width rim, very low maintenance, a fast engagement hub, strong rim that can take a good beating (and my 87kg riding weight), a little lighter, faster, handles better than my original P-XCR2.
I have looked up and down on the internet (like most of other items I have bought so far). I have locked in what I want (on paper spec), but I wasn't sure due to lack of customer review. Did email them but didn't get a useful reply. Their stated warranty condition doesn't seem the best, and crash replacement policy is quite blurry.
Then I stumble at the Craftworx website... and there is a very helpful person I can actually talk to on the phone. (Thanks heaps Nathan) Nathan is very patience. We had a conversation about my bike, what I have changed so far, where I ride, how I ride and my weight etc. He suggested me to go for the Gravity 32h wheelset which would suit my requirements.
I have pulled the trigger 2 days later. I have send him some photo of my bike and he gave me couple of calls for following up. A few days later, a beautifully boxed wheel set has appeared in my house.
Wheel set were packed very professionally with unit Craftworx box. The wheel has been built beautifully. Very nice to touch on hand, light on weight, and the hub makes a beautiful buzzing sound.
2 days later, it is on my Trance, front running Highroller 2 and Ardent back. The first thing I pick up is the lightness when I start pedaling, follow by the instant engagement of the hub! Rolling through the Daisy rock garden has never been so easy!!
With significantly wider rim, I can lean and go harder through the berm. The vertical compliance make the ride grips better while the stiffer side compliance give me the confidence I never had before... a feature ...
The wheels are great! Firstly I’d like to mention the customer service from Craftworx is really second to none, every question I asked over multiple phone calls was answered and nothing was too much trouble and this alone influenced my decision to buy these wheels greatly. They came quickly in the post and arrived in a great box. Setup was a breeze the centre lock adaptors are simple and easy to use. The wheels themselves are super nice looking the hubs make a nice sound (very important) mine came set up for tubeless and the tyres seated no worries. I have ridden with them a couple of times now and I can feel the difference both in stiffness and also I tyre profile so lots of grip. I am really looking forward to getting out some some other trails to give them a good run. Overall I am a very happy customer with a very slick set of wheels and I am thinking about getting a set for my roadie too.