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Crash Replacement Program

Craftworx Wheels Crash Replacement Program


All Craftworx Wheels are put through  specific design, engineering, manufacturing and assembly processes to ensure recommended riding conditions are met and quality is never compromised.

Craftworx understands that unintentional accidents happen to the best of us, ranging from debris, weather, pot holes, distracted drivers and many other ways to crash or damage the wheels on your bicycle.

To keep you less on the couch and more on the bike, Craftworx offers a 2 Year Crash Replacement Policy to the original owner, replacing part or all of the wheel at a discounted priced.

If you have had an accident and want to know more, give us a call on (07) 3285 3858

Crash Replacement Requirements

  • Return the damaged product to the Craftworx Warehouse at your expense.
  • Provide proof of purchase and identify that you are the original owner.
  • Policy covers Craftworx Wheels only.


What the policy doesn't cover

  • Labour and parts (Spokes & Nipples) to repair / rebuild Wheels
  • Non-Craftworx branded products (eg: Alex Rims, H Plus Son, DT Swiss)
  • Freight is the responsibility of the customer.


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